International shipping is done directly from our storage and shipment warehouses in Australia or China. Future means and our partners will ensure that all necessary checks and verifications are carried out for a smooth shipment to the various countries as indicated below. Future means considers all customers as priority one and will take all necessary measures to ensure total satisfaction with every facets of our dealings with you.
Order acknowledgement & updates
Once an order is placed via future means online store, you will receive email notification with updates of the progress of the dispatch and delivery of your order from our warehouse partners.
Another email containing your tracking number will be sent to your provided email containing your tracking number for monitoring.
Out of stock products
Due to the nature of some products being very specific in purpose or application, not all products are stocked by us. These non stocked products are made to order and are products that are not stocked by a manufacturer or by us and have been purchased in by us specifically for your order. These non stocked products usually have an extended dispatch date and lead time for delivery from the supplier and us.
Stock on hand
We will use all reasonable means to showcase the correct available stock levels, however out of stocks will occur due to high demands and manufacturers uncontrollable circumstances. We will use all reasonable means to make arrangements for new products from future means suppliers as soon as reasonably practical.
Future means online store has been launched to serve all our customers within Australia and internationally. Both Australians and international customers are subjected to all future means policies and terms of use as indicated on the website.
Please be advised that orders sent to international addresses may incur local taxes and import duties. It is the buyer’s sole responsibility to make initial enquiries with their local post and courier services whether such charges are applicable in their country of origin. These are entirely your responsibility and payable by you. These charges are not refundable by us in the event of a product return (unless required under Australian consumer laws) or credit request.
Subject to Australian consumer laws, any product approved for a return, must be returned at the sender’s expense. No charges for international returns will be accepted by us.
Dispatch fees
All products purchased under $100 AUD, will be subjected to a postage fee of up $10 AUD.
The price of your products ordered under the $ 100 Australian mark does not include shipping or handling charges. These are added at the checkout as is required. If and when there is ever a special request by a customer regarding order and dispatch, a direct email can be sent via the contact section on the website with specific details of their request and will be replied to within a reasonable time frame to make all necessary arrangements as is suitable for both parties. Quote for dispatch will be arranged and you will be advised of any additional fees. Shipping and handling costs, minimum invoice values and any other additional charges (if applicable) will be added at the checkout and you will be asked to confirm the order, including all additional charges.
Estimated Standard Shipping Times in business days to countries we are currently providing shipment services to are as follows,
Australia: within 3 – 6 days*
New Zealand: within 5 – 10 days*
Busy/Holiday Seasons can affect times.
These are subject to changes in the future.
Future means will do everything possible to ensure items are received as early as possible before or within the given time as stated.
Estimated dispatch timeframe
We will use every reasonable means to dispatch all orders within 1-2 business days where products ordered are stocked in future means storage. For all preorder products that are in production, we will use our reasonable means to dispatch products within 1 business day of the products arriving at future means warehouse dispatching the order to you.
Transit time
Whilst we will ensure reasonable endeavours to dispatch orders within the above timeframes, transit times will vary depending on the address location. Due to geographical circumstances, some locations may take longer to receive deliveries.
Deliveries
Future Means may use several post and courier services for deliveries depending on the customer’s location. Some carriers use a signed consignment note system and will not leave parcels unsigned for at a delivery address.
Deliveries left unattended at your address at your request are your responsibility. You accept that we will not be liable to replace the product in these circumstances.
You may receive your order in one complete delivery or in multiple deliveries depending on your method of order and checkout and quantity etc.
Dispatch delays
In some circumstances, dispatch of your order may be delayed. The following sets out some of the common reasons for dispatch delays:
Any issues that may arise from our services to you will be taken seriously and handled professionally to ensure mutual satisfaction.